The first step toward customer orientation is
A)identifying the needs of customers.
B)identifying the HRM functions required for customer orientation.
C)developing technologies that serve customers.
D)creating strategies that serve customers.
E)identifying the customers.

Question

Quizplus · Accepted Answer

Identifying the customers is the first step toward customer orientation because it allows a business to understand who its target audience is, which is essential before it can address their needs, develop technologies, create strategies, or determine HRM functions to better serve them.

The First Step Toward Customer Orientation Is