Which of the following dimensions is NOT incorporated into the SERVQUAL scale?
A) Tangibles
B) Reliability
C) Responsiveness
D) Assurance
E) Apathy
Correct Answer:
Verified
Q24: The primary objective of a good guarantee
Q25: When deciding on a service guarantee,an organization
Q26: Of the connections between the customer and
Q27: Which of the following characteristics is NOT
Q28: Of the connections between the customer and
Q30: A service organization is setting itself up
Q31: Of the connections between the customer and
Q32: COMPLETION QUESTIONS
Customer Loyalty
Customer Delight
Perceived Service Quality
Service Delivery
Q33: It is a good idea for service
Q34: Service guarantees are ways to reduce customer's
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