Which of the following is NOT a service capacity characteristic?
A)The physical facilities where the service is performed or rendered
B)The skill level of the service personnel who perform or render the service offering
C)The equipment used in producing or rendering the service
D)All of these items are characteristics of service capacity.
E)None of these items are characteristics of service capacity.

Question

Quizplus · Accepted Answer

All the options listed (A, B, C) are indeed characteristics of service capacity. Service capacity involves the physical facilities, the skill level of personnel, and the equipment used in service delivery.

Which of the Following Is NOT a Service Capacity Characteristic