Which of the following service characteristics can NOT be adjusted to stretch or shrink production capacity to accommodate the anticipated level of customer patronage?
A) The service facility
B) The service personnel
C) The service equipment
D) None of these characteristics can be used to adjust a service organization's production capacity.
E) All of these characteristics can be used to adjust a service organization's production capacity.
Correct Answer:
Verified
Q31: COMPLETION QUESTIONS
Random
Predictive
Service Capacity
Chasing
Maximum
Optimum
Smoothing Demand
Demarketing
Reservation System
Formal Queuing System
-A
Q32: Optimum capacity refers to the number of
Q33: Since demand cycles often make waiting time
Q34: Which of the following is NOT a
Q35: In an effort to fill capacity and
Q37: Each additional customer served beyond a service
Q38: Which,if any,of the following are NOT approaches
Q39: Each additional customer served beyond an organization's
Q40: One way in which service organizations may
Q41: You recently opened a restaurant,and after a
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