Stretching capacity involves a temporary adjustment that does not result in a permanent,long-term increase in capacity resources.
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Q4: A service organization may chase demand with
Q5: Random fluctuation in service demand can be
Q6: Once service demand patterns are discovered;the next
Q7: Demand cycles and perishability are two demand
Q8: Service organizations should never try to balance
Q10: Smoothing demand means shifting patronage to times
Q11: Excess demand for a service offering may
Q12: Few service organizations may be characterized as
Q13: Service organizations often face the challenge of
Q14: Service organizations may employ any of the
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