Excess demand for a service offering may result from insufficient service capacity available to the service provider.
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Q6: Once service demand patterns are discovered;the next
Q7: Demand cycles and perishability are two demand
Q8: Service organizations should never try to balance
Q9: Stretching capacity involves a temporary adjustment that
Q10: Smoothing demand means shifting patronage to times
Q12: Few service organizations may be characterized as
Q13: Service organizations often face the challenge of
Q14: Service organizations may employ any of the
Q15: Chasing demand by stretching capacity is always
Q16: Demand that falls short of capacity makes
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