If a customer is dissatisfied, it is often the accountant who hears the complaint.
Correct Answer:
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Q19: Which of the following is not an
Q20: Customer complaints should be _.
A) Acknowledged and
Q21: The costs of securing new customers are
Q22: Personal selling is dealing with potential customers
Q23: Entrepreneurs _ constantly, not just to customers,
Q25: When closing the sale, it is important
Q26: Successful businesses are built on _.
A) Repeat
Q27: Knowing your customer includes knowing their needs
Q28: Customer service is everything you do to
Q29: The best sales people _.
A) Learn about
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