Question 1

Which portion of a business letter is the most appropriate place for the following sentence? Please provide details of the project and your requirements by March 1 so that we can complete a written proposal by April 1 as we agreed.

Accepted Answer

The answer of Which portion of a business letter is...

Question 2

Which of the following claims does the text make about goodwill messages?

Accepted Answer

The text states that "Many people find writing goodwill messages more difficult than writing other kinds of business documents." None of the other options are mentioned in the text.

Question 3

Can you please answer these questions about the culinary management program at St. George College? Which of the following statements best explains why this is an appropriate opening statement to an e-mail requesting information?

Accepted Answer

"Can you please answer these questions about the culinary management program at St. George College?" is a polite command that clearly states the writer's request without requiring a lead-in or explanation.

Question 4

Your colleague must send a notice to the other employees giving instructions on the new printing process. Which of the following would be the most effective way for her to give instructions?

Accepted Answer

"Select "First Floor Printing Lab" from the drop-down menu" is the clearest and most specific instruction, providing employees with a direct action to take. The other options are less clear or require additional information.

Question 5

According to the text, which statement best describes a goodwill message?

Accepted Answer

A goodwill message expresses sincere and genuine feelings towards the recipient.

Question 6

Which opening is most appropriate for a simple claim letter?

Accepted Answer

The answer of Which opening is most appropriate for a...

Question 7

In which of the following situations would you probably offer explanations or justifications in the opening of an information or action request?

Accepted Answer

If you anticipate resistance to your request, it is advisable to offer explanations or justifications in the opening of the message to address any potential objections and gain the reader's buy-in.

Question 8

The best place to refer to a previous correspondence is in the __________ __________ (two words).

Accepted Answer

The answer of The best place to refer to a...

Question 9

Which of the following is the most common mistake writers make in letters of recommendation?

Accepted Answer

Using broad, nonspecific statements that are difficult to assess is the most common mistake writers make in letters of recommendation. This can make it difficult for the reader to truly understand the candidate's strengths and abilities. It's important to provide specific examples and details to support any positive statements made about the candidate.

Question 10

Which of the following sentences would be most appropriate as the first sentence in a letter requesting information?

Accepted Answer

The answer of Which of the following sentences would be...

Question 11

Which of the following does the text recommend doing when you give a series of details or ask a number of questions in the body of a request letter?

Accepted Answer

Making sure that the details or questions follow the same grammatical form makes the letter more organized and easier to understand for the recipient. Using boldface type for each detail or question can be confusing and distracting, combining all of the details or questions in one paragraph can make the letter look cluttered, and expanding on each detail or question in a separate paragraph might make the letter too long and tedious to read.

Question 12

Which of the following moods, or verb forms, does the text recommend you should use for giving instructions?

Accepted Answer

The imperative mood is the best choice for giving instructions because it is a direct, commanding form of the verb. It is used to give commands and instructions, such as "Turn left," "Be quiet," or "Open the door."

Question 13

Which of the following is one reason for including a subject line in a business letter?

Accepted Answer

Including a subject line in a business letter helps the reader to recall earlier correspondence related to the same topic or subject. This can help establish context and improve understanding between the sender and recipient.

Question 14

In which of the following situations is it correct to use the personal business style for a letter?

Accepted Answer

The answer of In which of the following situations is...

Question 15

In which of the following situations would a business letter probably be the most effective communication channel?

Accepted Answer

Soliciting donations from retailers for a charity auction requires a formal approach and documentation, making a business letter the most effective channel for clear, professional communication.

Question 16

Which of the following should you do when responding to a claim letter?

Accepted Answer

Seeking to regain the customer's confidence and goodwill is the appropriate response to a claim letter. This approach demonstrates that the company values the customer's concerns and is committed to resolving the issue in a satisfactory manner. Options A, B, and C are not appropriate as they do not address the customer's concerns and could damage the company's reputation.

Question 17

Which of the following does the text recommend you should do when asked to write an employment recommendation letter?

Accepted Answer

The text recommends that you write an honest and realistic letter only for applicants whom you can honestly support. It is important to not exaggerate, refuse to write letters, or only include comments about job skills.

Question 18

Which of the following statements would be most effective in an adjustment letter?

Accepted Answer

The statement offers a solution to the customer's problem and shows willingness to provide a resolution.

Question 19

Which of the following would be the most effective closing statement in a routine request letter?

Accepted Answer

This option provides a clear deadline and reason for the request, making it effective for ensuring a timely response.

Question 20

In addition to supplying information in a reply message to a customer, what does the text also suggest for the body of your message?

Accepted Answer

The answer of In addition to supplying information in a...

Quiz 5: Routine Writing Situations