Question 1

When responding to any inquiry, check facts and figures carefully because any letter written on company letterhead can be considered a legally binding contract.

Accepted Answer

A letter written on company letterhead can be considered a legally binding contract because it represents the company and its authority.

Question 2

The text says that a claim submitted promptly is taken more seriously.

Accepted Answer

Submitting a claim promptly shows that the issue is important to the claimant and may help in the investigation and resolution process.

Question 3

When you write an employment recommendation, any prospective employer will know that the information you supply is confidential, so you don't need to say this.

Accepted Answer

When writing an employment recommendation, it's important to clarify whether the information is confidential or can be shared, as assumptions about confidentiality can vary. Explicitly stating the confidentiality level of your recommendation helps set clear expectations between all parties involved.

Question 4

Will you please send me a monthly sales report on the last Friday of each month is an example of a polite command.

Accepted Answer

The sentence uses the imperative form (send) but is phrased politely with the use of "please" and implies a request rather than a demand. It is an example of a polite command.

Question 5

The best way to begin a letter requesting information is by explaining the background of the request logically and courteously.

Accepted Answer

The answer of The best way to begin a letter...

Question 6

When writing letters of recommendation, it is important to be honest and sincere.

Accepted Answer

It is important to accurately represent the character, qualifications, and abilities of the person being recommended. Being honest and sincere in the letter is crucial to ensuring that the recipient can trust and rely on the recommendation. Writing a false or insincere recommendation can harm the person's chances of securing a job or opportunity and ultimately damage their reputation.

Question 7

The text says that when writing a simple claim request, it is best to let the reader infer what action you would like to be taken.

Accepted Answer

In a simple claim request, it is best to clearly state the action you want the reader to take to avoid misunderstandings and ensure a prompt response.

Question 8

It is necessary to express appreciation for the action you want the reader to take in the closing of a request letter.

Accepted Answer

The answer of It is necessary to express appreciation for...

Question 9

When sending a message to share information, it is important to first set the context for sharing.

Accepted Answer

It is important to set the context for sharing information so that the recipient understands the purpose and relevance of the message. Without context, the information may be misunderstood or disregarded.

Question 10

You should either make a telephone call or write a letter to make a claim, but never both.

Accepted Answer

It is actually recommended to do both, as writing a letter provides a written record and can serve as evidence, while making a phone call allows for immediate communication and clarification of any details.

Question 11

You need to send a message to a client that provides a detailed proposal for a project your company is bidding on. When you make a decision about whether to send an e-mail or a letter, which of the following might be the deciding factor in your decision?
A)Letters are longer.
B)Letters provide a more permanent record.
C)Letters are easier to write.
D)Letters are more direct.

Accepted Answer

When sending a detailed proposal for a project, it is important to have a permanent record of what was presented to the client. Letters provide a more formal and professional impression and can be physically filed away for future reference. Emails, on the other hand, can be accidentally deleted or lost in the client's inbox clutter. Therefore, the best choice for sending a detailed proposal to a client would be a letter.

Question 12

There are several well-used expressions of appreciation such as thanking you in advance for your cooperation that usually sound sincere.

Accepted Answer

Expressions like "thanking you in advance" can sometimes be perceived as insincere or presumptive, as they assume compliance or cooperation before it is given.

Question 13

According to the text, 95 percent of work e-mails are considered to be routine.

Accepted Answer

Most work emails are not considered routine; the percentage of emails considered routine is not specified as 95% in general discussions or studies on email usage.

Question 14

The claim should be filed as soon as possible is an example of using the imperative mood to give instructions.

Accepted Answer

The answer of The claim should be filed as soon...

Question 15

The direct approach is usually most appropriate for a straightforward claim.

Accepted Answer

The direct approach, which involves making a straightforward claim, is usually the most appropriate approach in cases where the claim is clear and the evidence is strong. This approach allows the writer to clearly state their position and provide supporting evidence in a clear and concise manner.

Question 16

Claim response letters often include apologies to the customer.

Accepted Answer

Claim response letters usually include apologies to the customer for any inconvenience or issues caused.

Question 17

Thank you for your letter of ... is a good opening sentence for a letter responding to a request for information because it shows courtesy.

Accepted Answer

The answer of Thank you for your letter of ......

Question 18

When communicating with people outside an organization, messages on paper are always more appropriate than electronic messages.

Accepted Answer

While paper messages may be appropriate in certain situations, electronic messages are often more efficient and convenient for communicating with people outside of an organization, especially if they are in different locations.

Question 19

Which of the following does the text say you should normally do in the body of a simple claim letter?
A)Describe the desired action.
B)Provide your lawyer's contact information.
C)Explain the problem thoroughly.
D)Provide a goodwill statement.

Accepted Answer

The answer of Which of the following does the text...

Question 20

When making a straightforward claim that you expect the recipient to readily agree with, it is not appropriate to write a letter.

Accepted Answer

It is appropriate to write a letter even if you expect the recipient to readily agree with your straightforward claim. A letter can provide documentation, clarity, and formality even in simple situations.

Quiz 5: Routine Writing Situations