The direct approach is usually most appropriate for a straightforward claim.
Correct Answer:
Verified
Q10: You should either make a telephone call
Q11: You need to send a message to
Q12: There are several well-used expressions of appreciation
Q13: According to the text, 95 percent of
Q14: The claim should be filed as soon
Q16: Claim response letters often include apologies to
Q17: Thank you for your letter of ...
Q18: When communicating with people outside an organization,
Q19: Which of the following does the text
Q20: When making a straightforward claim that you
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