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If You Request a Recommendation from a Person You Haven't

Question 34
Multiple Choice

If you request a recommendation from a person you haven't had contact with recently,you should A)use the opening of your letter to refresh the person's memory. B)enclose a stamped,preaddressed envelope. C)use the persuasive approach. D)use the bad-news approach. E)tell them what specific qualities you would like mentioned.

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Q 35
The opening of a request for a recommendation should include A)a buffer statement to distract the reader. B)a statement implying that you're applying for a position. C)a statement on why the recommendation is needed. D)an apology for bothering the reader. E)a request for the writer to overstate your qualifications.
Q 36
In closing a request for a recommendation,you should include A)an expression of appreciation. B)a reminder as to why you need a recommendation. C)key points you want the writer to include in the recommendation. D)type of job being applied for. E)skills needed for the job being applied for.
Q 37
When making claims or requesting adjustments,you should begin by A)complimenting the company for past service. B)providing a detailed description of the faulty merchandise. C)providing a straightforward explanation of what the problem is. D)threatening legal action if you do not receive a favorable adjustment. E)saying how disappointed you are in the company.
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