A claim is ________; an adjustment is ________.
A)a goodwill message; a means to an end
B)an emotional reaction; a calculated response
C)a formal complaint; a settlement of a claim
D)an informal complaint; an emotional reaction
E)an assertion; a shift in point of view

Question

Quizplus · Accepted Answer

A claim is a formal complaint made by a customer seeking compensation or remediation for a problem or issue they have encountered with a product or service. An adjustment is the settlement or resolution of that claim, which could include compensation, repair, or replacement of the product or service. Therefore, the best choice is C, where a claim is a formal complaint and an adjustment is the settlement of that claim.

A Claim Is ________; an Adjustment Is ________

A Claim Is ; an Adjustment Is