Factors such as timely delivery, order accuracy, billing accuracy, and merchandise quality are part of which dimension in online satisfaction and dissatisfaction?
A) security and privacy
B) fulfillment and reliability
C) customer service
D) website design and interaction
E) all of the above

Question

Quizplus · Accepted Answer

Fulfillment and reliability are important drivers of satisfaction with online retailers.

Factors Such as Timely Delivery, Order Accuracy, Billing Accuracy, and Merchandise