A nurse manager has had issues with a marginal employee. Staff members have complained several times to the manager regarding this employee's competence. Which action by the manager would be appropriate?
A) Discuss the issues at a staff meeting and elicit methods to improve morale.
B) Use progressive discipline to manage the employee.
C) Monitor the staff's performance to determine the lack of civility.
D) Terminate the employee.

Question

Quizplus · Accepted Answer

Using progressive discipline to manage the employee is the most appropriate action, as it allows the manager to address the employee's performance issues while also providing opportunities for improvement. Terminating the employee should only be the last resort after all efforts to improve performance have failed. Discussing the issues at a staff meeting may help improve morale, but it does not directly address the employee's performance issues. Monitoring the staff's performance to determine the lack of civility assumes that the issue is with the entire team and not with the specific employee in question.

A Nurse Manager Has Had Issues with a Marginal Employee