Question 1

As the shift supervisor at a car wash, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he:

Accepted Answer

The number one mistake made by derailers is their insensitivity to others.

Question 2

Bernd Pischetsrieder, chief executive of Volkswagen, announced restructuring plans for the company. VW is Europe's largest carmaker and needed to make itself profitable once again. To do so, VW cut thousands of jobs in the ensuing years through natural attrition, early retirement, and buying workers out of their contracts. The
carmaker also considered whether its component parts factories in Brunswick, Kassel, and Wolfsburg were helping
VW accomplish its organizational goal. Pischetsrieder blamed much of the company's problems on restructuring that was done in 1993. He insisted that the company is missing a whole generation of managers because its former CEO eliminated a whole layer of management. Now, 45 percent of managers were expected to go into retirement in the following three or four years.
-Refer to Volkswagen. The restructuring efforts mainly involved which of the management functions?

Accepted Answer

Organizing is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom. The restructuring of VW involved mainly personnel issues.

Question 3

The ability to perform ___________increases in its importance to success as managers' rise through the managerial ranks.

Accepted Answer

As managers rise through the ranks, conceptual skills become more important because they need to understand complex situations, develop strategies, and make decisions that affect the entire organization.

Question 4

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes a significant fact learned from these studies?

Accepted Answer

B, C, and D describe derailers rather than arrivers. E is only a general description of the studies and does not describe a significant fact.

Question 5

What type of skills tends to be equally important at all levels of management?

Accepted Answer

Human skills, which refer to the ability to work well with others, communicate effectively, and build relationships, are critical at all levels of management regardless of one's technical expertise or conceptual abilities. Effective managers need to be able to understand and connect with both superiors and subordinates, work as part of a team, and make decisions that take into account the perspectives and needs of stakeholders at all levels of the organization. While technical, conceptual, and decisional skills are also important for particular management roles, human skills are the baseline for effective leadership at any level.  So, option B is the correct answer.

Question 6

Krispy Kreme is a relatively small doughnut seller. It has only 292 stores in the United States, while Dunkin Donuts has 3,600 outlets. The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 50-pound bag with doughnut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. The company began in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until his death in 1973.
-Refer to Krispy Kreme. The building of the Effingham plant increased the _____________of the Krispy Kreme operation.

Accepted Answer

Efficiency is getting work done with a minimum of effort, expense, or waste.

Question 7

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?

Accepted Answer

All of these management practices can be used by an organization to create a competitive advantage through its employees. Self-managed teams can increase efficiency and innovation through employee empowerment. Employment security can increase employee commitment and reduce turnover. High wages contingent on organizational performance can motivate employees to work towards achieving organizational goals. Sharing information can increase employee involvement and decision-making capabilities. Together, these practices can create a workforce that is knowledgeable, committed, and productive, giving the organization a competitive advantage.

Question 8

Leon Dodd is a member of a self­managed team at Standard Aero Alliance, Inc. (SAAI). His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is:

Accepted Answer

The use of self-managed teams is one management practice suggested as a way to create a competitive advantage through employees.

Question 9

Which skills increase in their importance to success as managers' rise through the managerial ranks?

Accepted Answer

The answer of Which skills increase in their importance to...

Question 10

Bernd Pischetsrieder, chief executive of Volkswagen, announced restructuring plans for the company. VW is Europe's largest carmaker and needed to make itself profitable once again. To do so, VW cut thousands of jobs in the ensuing years through natural attrition, early retirement, and buying workers out of their contracts. The
carmaker also considered whether its component parts factories in Brunswick, Kassel, and Wolfsburg were helping
VW accomplish its organizational goal. Pischetsrieder blamed much of the company's problems on restructuring that was done in 1993. He insisted that the company is missing a whole generation of managers because its former CEO eliminated a whole layer of management. Now, 45 percent of managers were expected to go into retirement in the following three or four years.
-Refer to Volkswagen. VW is examining the__________ of its component parts factories.

Accepted Answer

Effectiveness is accomplishing tasks that help fulfill organizational goals.

Question 11

Wainscott Finch, a Fortune 500 management consulting firm, conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees. Why?

Accepted Answer

Research indicates that managers have an important effect on customer satisfaction because they are responsible for how satisfied their employees are at their jobs. Satisfied employees provide much better customer service.

Question 12

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

Accepted Answer

The answer of Creating a competitive advantage through people relies...

Question 13

Krispy Kreme is a relatively small doughnut seller. It has only 292 stores in the United States, while Dunkin Donuts has 3,600 outlets. The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 50-pound bag with doughnut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. The company began in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until his death in 1973.
-Refer to Krispy Kreme. As the CEO of Krispy Kreme, Rudolph would have been responsible for:

Accepted Answer

All of these are basic responsibilities of top managers.

Question 14

After a year as a manager, new managers typically realize their job is:

Accepted Answer

Many new managers are surprised to find that their job is primarily about managing people, rather than just managing tasks or being a troubleshooter/problem-solver. Effective people management involves being a leader, a coach, a mentor, and a motivator, as well as communicating effectively, delegating responsibilities, and resolving conflicts.

Question 15

Krispy Kreme is a relatively small doughnut seller. It has only 292 stores in the United States, while Dunkin Donuts has 3,600 outlets. The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 50-pound bag with doughnut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. The company began in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until his death in 1973.
-Refer to Krispy Kreme. To be successful, managers need four skills. The fact that Rudolph was a skilled baker when he purchased the secret doughnut recipe indicates he had ___________skills.

Accepted Answer

Technical skills are the defined as the ability to apply the specialized procedures, techniques, and knowledge required to get the job done. In this case, Rudolph possessed the technical skills of a baker.

Question 16

Bernd Pischetsrieder, chief executive of Volkswagen, announced restructuring plans for the company. VW is Europe's largest carmaker and needed to make itself profitable once again. To do so, VW cut thousands of jobs in the ensuing years through natural attrition, early retirement, and buying workers out of their contracts. The
carmaker also considered whether its component parts factories in Brunswick, Kassel, and Wolfsburg were helping
VW accomplish its organizational goal. Pischetsrieder blamed much of the company's problems on restructuring that was done in 1993. He insisted that the company is missing a whole generation of managers because its former CEO eliminated a whole layer of management. Now, 45 percent of managers were expected to go into retirement in the following three or four years.
-Refer to Volkswagen. Bernd Pischetsrieder exercised the organizing function when he made decisions about how to replace retiring managers. His decisions will, in turn, affect which management function as new managers come on board?

Accepted Answer

These decisions will determine the quality and character of VW's leadership going forward.

Question 17

After six months as a manager, new managers typically believe their job is:

Accepted Answer

New managers often feel that their primary role is to solve problems for their subordinates, as they are still adjusting to their leadership responsibilities and may not yet fully understand the importance of delegation and empowering their team.

Question 18

Krispy Kreme is a relatively small doughnut seller. It has only 292 stores in the United States, while Dunkin Donuts has 3,600 outlets. The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 50-pound bag with doughnut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. The company began in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until his death in 1973.
-Refer to Krispy Kreme. Which management function had Rudolph not performed at the time of his death?

Accepted Answer

Rudolph had not planned for a smooth succession of top management.

Question 19

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies?

Accepted Answer

Both arrivers and derailers are talented. Arrivers have weaknesses just like derailers.
Arrivers typically have no more than one fatal flaw. The number one mistake of derailers is that they are insensitive to the needs of others.

Question 20

After their first year of managerial experience, managers tend to:

Accepted Answer

After gaining experience, managers often learn the importance of positive reinforcement to motivate and engage their teams effectively.

Quiz 1: Section 1: Management

As the shift supervisor at a car wash, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he:

The ability to perform ___________increases in its importance to success as managers' rise through the managerial ranks.

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers) . Which of the following statements describes a significant fact learned from these studies?

What type of skills tends to be equally important at all levels of management?

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?

Leon Dodd is a member of a selfmanaged team at Standard Aero Alliance, Inc. (SAAI) . His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is:

Which skills increase in their importance to success as managers' rise through the managerial ranks?

Wainscott Finch, a Fortune 500 management consulting firm, conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees. Why?

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

After a year as a manager, new managers typically realize their job is:

After six months as a manager, new managers typically believe their job is:

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers) . Which of the following statements describes one of the facts learned from these studies?

After their first year of managerial experience, managers tend to:

Quiz 1: Section 1: Management

As the shift supervisor at a car wash, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he:

The ability to perform ___________increases in its importance to success as managers' rise through the managerial ranks.

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers) . Which of the following statements describes a significant fact learned from these studies?

What type of skills tends to be equally important at all levels of management?

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?

Leon Dodd is a member of a self­managed team at Standard Aero Alliance, Inc. (SAAI) . His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is:

Which skills increase in their importance to success as managers' rise through the managerial ranks?

Wainscott Finch, a Fortune 500 management consulting firm, conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees. Why?

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

After a year as a manager, new managers typically realize their job is:

After six months as a manager, new managers typically believe their job is:

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers) . Which of the following statements describes one of the facts learned from these studies?

After their first year of managerial experience, managers tend to:

Leon Dodd is a member of a selfmanaged team at Standard Aero Alliance, Inc. (SAAI) . His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is: