Question 1

For most of humankind's history, people have commuted to and from their place of work.

Accepted Answer

For most of history, people have worked in or near their homes and have not commuted.

Question 2

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

Accepted Answer

Integrative conflict resolution focuses on finding solutions that are beneficial to both parties involved, and involves actively seeking input and preferences from all parties involved in order to reach a mutually beneficial agreement.

Question 3

Weber's concept of bureaucratic management supported qualification­based hiring and merit­based promotion.

Accepted Answer

Weber believed that hiring and promotion in a bureaucratic organization should be based on qualifications and merit rather than personal connections or favoritism.

Question 4

One of Taylor's scientific management principles concerned how workers should be selected.

Accepted Answer

The second principle of scientific management was to scientifically select, train, teach, and develop workers to help them reach their full potential.

Question 5

According to Weber's bureaucratic management, people should lead by virtue of their rational­legal authority.

Accepted Answer

According to Weber, rational-legal authority is the basis of bureaucratic management and those who hold positions of authority in the organization should lead based on this form of authority.

Question 6

Frederick Taylor was the father of systems management.

Accepted Answer

Frederick Taylor was the father of scientific management.

Question 7

According to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management.

Accepted Answer

According to the principles of scientific management, developed by Frederick Taylor, there is an emphasis on the division of work and responsibility between workers and management. Workers are responsible for executing tasks, while management's role involves planning, organizing, and controlling the work environment to ensure efficiency.

Question 8

Frank and Lillian Gilbreth studied the psychology of groups.

Accepted Answer

The Gilbreth's are noted for their time and motion studies.

Question 9

A time study allows each task or job to be broken down into separate motions. Once this is done, then unnecessary or repetitive motions can be eliminated.

Accepted Answer

This is the definition for a motion study.

Question 10

Elton Mayo was one of the first researchers to focus on studying human relations management.

Accepted Answer

Elton Mayo is considered one of the pioneers in the field of human relations management and conducted several important studies, including the Hawthorne Studies, which focused on how social and psychological factors affect productivity in the workplace.

Question 11

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don't really care if the request is met or the directive is performed.

Accepted Answer

According to Chester Barnard, for many managerial requests or directives there is a zone of indifference in which acceptance of managerial authority by workers is automatic.

Question 12

A Gantt chart can be used to track informal communication paths.

Accepted Answer

A Gantt chart shows which tasks must be completed at which times in order to complete a project or task.

Question 13

According to Fayol's 14 principles of management, esprit de corps is a source of major organizational conflict.

Accepted Answer

The development of esprit de corps among workers encourages coordination of effort. See
Exhibit 2.5-Fayol's Fourteen Principles of Management..

Question 14

According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

Accepted Answer

According to bureaucratic management principles, those higher in the chain of command do have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

Question 15

One of the limitations of bureaucratic management is the resistance of bureaucracies to change.

Accepted Answer

Bureaucratic management is characterized by a rigid hierarchical structure, standardized procedures, and a focus on rules and regulations. This can often lead to resistance to change, as bureaucracies tend to prioritize maintaining stability and predictability over innovation and flexibility.

Question 16

The Hawthorne Studies proved that financial incentives were not necessarily the most important motivator for workers.

Accepted Answer

The Hawthorne Studies showed that elements such as social interaction and a sense of being valued were key factors in motivating workers, rather than just financial incentives.

Question 17

Henri Fayol classified management functions into five categories.

Accepted Answer

Henri Fayol classified management functions into five categories, which are planning, organizing, commanding, coordinating, and controlling.

Question 18

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

Accepted Answer

The Industrial Revolution led to the rise of large factories and other formal organizations where many people worked together. This marked a shift away from smaller-scale and more decentralized forms of work.

Question 19

Mary Parker Follett believed that managers could best deal with conflict through compromise.

Accepted Answer

Mary Parker Follett believed that managers could best deal with conflict through integration.

Question 20

Management ideas and practices have been used from the earliest times of recorded history.

Accepted Answer

There is evidence of management practices being used in ancient civilizations such as the Egyptian, Chinese, and Roman empires. For example, hieroglyphics from ancient Egypt depict managers overseeing workers and organizational charts have been found in ancient Chinese documents.

Quiz 2: Section 1: History of Management

For most of humankind's history, people have commuted to and from their place of work.

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

Weber's concept of bureaucratic management supported qualificationbased hiring and meritbased promotion.

One of Taylor's scientific management principles concerned how workers should be selected.

According to Weber's bureaucratic management, people should lead by virtue of their rationallegal authority.

Frederick Taylor was the father of systems management.

According to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management.

Frank and Lillian Gilbreth studied the psychology of groups.

A time study allows each task or job to be broken down into separate motions. Once this is done, then unnecessary or repetitive motions can be eliminated.

Elton Mayo was one of the first researchers to focus on studying human relations management.

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don't really care if the request is met or the directive is performed.

A Gantt chart can be used to track informal communication paths.

According to Fayol's 14 principles of management, esprit de corps is a source of major organizational conflict.

According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

One of the limitations of bureaucratic management is the resistance of bureaucracies to change.

The Hawthorne Studies proved that financial incentives were not necessarily the most important motivator for workers.

Henri Fayol classified management functions into five categories.

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

Mary Parker Follett believed that managers could best deal with conflict through compromise.

Management ideas and practices have been used from the earliest times of recorded history.

Quiz 2: Section 1: History of Management

For most of humankind's history, people have commuted to and from their place of work.

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

Weber's concept of bureaucratic management supported qualification­based hiring and merit­based promotion.

One of Taylor's scientific management principles concerned how workers should be selected.

According to Weber's bureaucratic management, people should lead by virtue of their rational­legal authority.

Frederick Taylor was the father of systems management.

According to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management.

Frank and Lillian Gilbreth studied the psychology of groups.

A time study allows each task or job to be broken down into separate motions. Once this is done, then unnecessary or repetitive motions can be eliminated.

Elton Mayo was one of the first researchers to focus on studying human relations management.

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don't really care if the request is met or the directive is performed.

A Gantt chart can be used to track informal communication paths.

According to Fayol's 14 principles of management, esprit de corps is a source of major organizational conflict.

According to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain.

One of the limitations of bureaucratic management is the resistance of bureaucracies to change.

The Hawthorne Studies proved that financial incentives were not necessarily the most important motivator for workers.

Henri Fayol classified management functions into five categories.

After the Industrial Revolution, jobs mostly occurred in large, formal organizations where hundreds of people worked under one roof.

Mary Parker Follett believed that managers could best deal with conflict through compromise.

Management ideas and practices have been used from the earliest times of recorded history.

Weber's concept of bureaucratic management supported qualificationbased hiring and meritbased promotion.

According to Weber's bureaucratic management, people should lead by virtue of their rationallegal authority.