Question 1

_________occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

Accepted Answer

Satisficing occurs when managers choose an alternative that is good enough, rather than the best possible alternative. It may not be the optimal decision, but it is often a quicker and more practical solution than attempting to identify the best possible outcome.

Question 2

In the 1960s, Coca-Cola executives in Atlanta learned there was a bottler in the Colombian jungle that was bottling pirated Coke in dumped bottles. The company recognized this unauthorized bottler as a(n)___________ .

Accepted Answer

A problem exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

Question 3

The___________  approach to decision-making is a method in which an individual or a subgroup is assigned the role of acritic.

Accepted Answer

The critic approach to decision-making involves assigning an individual or subgroup the role of a devil's advocate, which means they are responsible for providing a critical analysis of the proposal to ensure all potential issues and objections are considered. This approach helps to avoid groupthink and encourages a diversity of perspectives to emerge. The other options listed, such as dialectical inquiry, Delphi, and dyadic communications, involve different decision-making processes altogether.

Question 4

Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.
-Refer to Krispy Kreme. Krispy Kreme's goal to open six new Krispy Kreme stores by 2009 in British Columbia where it already has a well-established reputation would be an example of a S.M.A.R.T. goal because it is__________ .

Accepted Answer

These are the characteristics of S.M.A.R.T. goals.

Question 5

In the 1960s, Coca-Cola executives in Atlanta learned there was a bottler in the Colombian jungle that was bottling pirated Coke in dumped bottles. Coke decided in the___________ stage of the rational decision-making process that it had to either bring some sort of legal action against the unauthorized bottler, ignore it, or buy it.

Accepted Answer

Taking legal action, ignoring, or buying are three possible courses of action that would solve the problem.

Question 6

A ____________exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

Accepted Answer

This is the definition of a problem: a gap between the desired state and the existing state that managers are facing. The other options are not an accurate definition of the term described.

Question 7

As a company that manufactures janitorial cleaning supplies tries to develop more environmentally -friendly products that can clean as well as its current ones, the company's manager must select among alternatives derived from oranges, parsley, lemon, or a combination of these ingredients. This is the _________ step in the rational decision-making model.

Accepted Answer

The company must evaluate each alternative ingredient.

Question 8

Which of the following is one of the six steps in the rational decision-making process?

Accepted Answer

"Weight the criteria" is one of the six steps in the rational decision-making process. The other steps include identifying the problem, generating alternative solutions, evaluating the alternatives, choosing the best alternative, and implementing the decision. Option A, "choose a minimally acceptable alternative solution," is not a step in the rational decision-making process but rather a consideration in evaluating the alternatives. Option B, "evaluate the effectiveness of the decision," is also a consideration but comes after the decision has been implemented. Option D, "introduce the decision to those who will be impacted by it," is also not a step in the decision-making process but rather a communication strategy. Option E, "identify customer service gaps," is not related to the rational decision-making process but rather a component of customer service management.

Question 9

The _________is a decision-making method in which a panel of experts responds to questions and to each other until an agreement is reached on how a specific issue should be handled.

Accepted Answer

The Delphi technique involves a panel of experts responding to questions and providing feedback to each other until a consensus is reached. It is commonly used in situations where there is a high degree of uncertainty or complexity, and where the input of experts is needed to make informed decisions. The technique is designed to encourage open and honest discussion, while minimizing bias and groupthink.

Question 10

Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.
-Refer to Krispy Kreme. The company's goal to open six new Krispy Kreme stores in the next six months in British Columbia where it already has a well-established reputation would be an example of a(n)____________ goal.

Accepted Answer

Proximal goals are short-term.

Question 11

Marie-Helene de Taillac is a well-known European designer of understated, very delicate jewelry. Once she determined that further growth was impossible without changing how she distributed her product, she decided to open her own retail outlet to sell her products rather than letting department stores sell it. Since she made the decision without really examining how much the costs involved in implementing her decision, she has engaged in________ behavior.

Accepted Answer

She chose an alternative solution that was "good enough" without examining every last
variable.

Question 12

One method of weighing decision criteria uses_________ which is a process where each decision is compared directly to every other criterion.

Accepted Answer

Relative comparisons involves comparing each decision criteria to every other criterion, allowing for a more accurate comparison of priorities and preferences.

Question 13

The nominal group technique improves group decision making by ________.

Accepted Answer

The answer of The nominal group technique improves group decision...

Question 14

Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.
-Refer to Krispy Kreme. The company's goal to never reveal its secret recipe to anyone outside the company is an example of a(n)____________ goal.

Accepted Answer

Distal goals are long-term, primary goals.

Question 15

Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.
-Refer to Krispy Kreme. How does Krispy Kreme benefit from planning?

Accepted Answer

Section 1 of the chapter offers four benefits from planning: (1) intensified work effort, (2) increased persistence toward goals, (3) direction, and (4) creation of task strategies that lead to stronger performance.

Question 16

Krispy Kreme
Krispy Kreme is a relatively small doughnut seller. It has only 295 stores while Dunkin Donuts has over 3,600 outlets in the United States and Canada. In spite of its size, Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment which has made success difficult for many food operations is due in large part to the long-term vision of its top management and its establishment and achievement of S.M.A.R.T. goals. The company originated in Winston-Salem, North Carolina, in the mid-1930s when Vernon Rudolph bought a secret recipe for yeast doughnuts from a French pastry cook. Rudolph ran the company until he died in 1973 without naming a successor, which caused the company problems for the next decade.
-Refer to Krispy Kreme. Which of the following would be an example of an operational plan for Krispy Kreme?

Accepted Answer

Operational plans are day-to-day type decisions such as this advertising move.

Question 17

Which of the following is NOT one of the rules for effective brainstorming?

Accepted Answer

Selecting an open-minded group leader is not a standard rule for effective brainstorming. The focus is usually on generating a large number of ideas, accepting all ideas, avoiding criticism, and building on others' ideas.

Question 18

Groupthink occurs in __________.

Accepted Answer

Groupthink occurs in highly cohesive groups where there is a great deal of pressure to agree with each other. This pressure can lead group members to set aside their own beliefs and values in an effort to conform to the group's decisions. This can result in faulty decision-making and a lack of creativity or innovation.

Question 19

Which of the following is a disadvantage of face-to-face brainstorming that is overcome by electronic brainstorming?

Accepted Answer

One example of production blocking is having to wait your turn to share your idea.

Question 20

____________is the emotional reaction that can occur when disagreements become personal rather than professional.

Accepted Answer

A-type conflict, also known as affective conflict, is the emotional reaction that can occur when disagreements become personal rather than professional. It often involves personal issues, emotions, and relationships, which can lead to a negative work environment if not managed properly.

Quiz 5: Section 1: Planning and Decision Making