__________are necessary because they are important indicators and milestones and often service as beginning points for the measurement process.
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Q25: Sales revenue generated by IT initiatives is
Q26: Which of the following best describes a
Q27: Each of the following is a primary
Q28: The service quality dimension that pertains to
Q29: The IT process of "data planning," with
Q31: Each of the following is a service
Q32: The service quality dimension that pertains to
Q33: Which of the following best describes the
Q34: The continuous benchmarking method consists of a
Q35: Each of the following is one of
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