Each of the following is a service level agreement myth except:
A) SLAs will make users happy.
B) SLAs are necessary when outsourcing IT functions.
C) penalty clauses in a SLA will guarantee service levels.
D) service level agreements will result in higher service levels.

Question

Quizplus · Accepted Answer

SLAs are not always necessary when outsourcing IT functions, as there may be other ways to ensure service levels are met. Additionally, SLAs alone cannot guarantee service levels, and may not necessarily result in higher service levels. However, SLAs can be a useful tool to help manage expectations and ensure accountability between parties.

Each of the Following Is a Service Level Agreement Myth