Each of the following is a primary area that needs to be established for all service level agreements except:
A) tools.
B) expectations.
C) renewal/renegotiation.
D) measurements.

Question

Quizplus · Accepted Answer

Although tools may be necessary to support and measure the agreement, it is not a primary area that needs to be established in a service level agreement. The other areas (expectations, renewal/renegotiation, measurements) are essential components that must be established for a successful SLA.

Each of the Following Is a Primary Area That Needs