Benchmarks are a necessary part of the IT measurement process.
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Q13: The "access" dimension of service quality refers
Q14: Each of the following is a qualitative
Q15: A characteristic of an effective service level
Q16: Each of the following is a step
Q17: A characteristic of an effective service level
Q19: Each of the following are determinants, or
Q20: Average throughput is an example of a
Q21: _would be most interested in IT reports
Q22: Which of the following best describes the
Q23: Which of the following best describes the
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