The "access" dimension of service quality refers to the approachability and ease of contact and convenient hours and location.

Question

Quizplus · Accepted Answer

The statement is correct. The "access" dimension of service quality pertains to factors such as how easy it is for customers to reach the service provider, the suitability of the hours and location of the service delivery, and the convenience and timeliness of the service offered.

The "Access" Dimension of Service Quality Refers to the Approachability