Each of the following are determinants, or dimensions, of service quality except:
A) reliability.
B) cost.
C) responsiveness.
D) competence.

Name: Each of the following are determinants, or dimensions, of service quality except: A) reliability. B) cost. C) responsiveness. D) competence.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Cost is not a determinant or dimension of service quality. The other options - reliability, responsiveness, and competence - are widely recognized as crucial factors in determining service quality.

Each of the Following Are Determinants, or Dimensions, of Service