The closing of an adjustment letter should
A) guarantee that the problem will not recur if the customer continues doing business with you.
B) express confidence in future business relations.
C) assign blame to the responsible department and assure the reader that the department has been improved.
D) remind readers of their responsibility in the product failure.

Question

Quizplus · Accepted Answer

It is not appropriate to guarantee that the problem will not recur, to blame other company employees, or to suggest that the readers are responsible. Instead, you should mention the product favorably and express appreciation for the customer's business. These strategies are both professional and appropriate.

The Closing of an Adjustment Letter Should