Which of the following is not a goal when writing adjustment letters?
A) To gain the confidence of the customer
B) To gain thorough documentation to prove that the customer has presented an honest claim
C) To rectify the wrong
D) To promote future business and goodwill

Question

Quizplus · Accepted Answer

When writing an adjustment letter, you have three goals: to rectify the wrong, to gain the confidence of the customer, and to promote future business and goodwill.

Which of the Following Is Not a Goal When Writing