Most of the workplace messages you write will likely deal with routine matters that require straightforward answers using the direct method.
Correct Answer:
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Q32: Beginning an information or action request letter
Q34: Use the direct pattern for a claim
Q35: Although companies send routine letters to suppliers,
Q36: Any details that explain why information is
Q38: Shannon is writing a direct reply letter
Q39: Which of the following is not a
Q40: The closing of an adjustment letter should
A)
Q41: You can improve your direct reply letters
Q42: Experts agree that it is essential to
Q53: Goodwill messages should be short, selfless, specific,
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