Question 1

When you are conducting a performance appraisal,an employee explains successful performance in terms of his or her own traits ("I am a hard worker").This illustrates:
A)personal prejudices
B)attribution error
C)self-serving error
D)range restriction error
E)none of the above

Accepted Answer

The answer of When you are conducting a performance appraisal,an...

Question 2

Non-human sources of job analysis data in a textile factory could include all the following except for:
A)existing job descriptions
B)safety manuals
C)Internet research
D)equipment design blueprints
E)interviews with employees

Accepted Answer

Non-human sources of job analysis data include existing job descriptions, safety manuals, Internet research, and equipment design blueprints. Interviews with employees are a human source of job analysis data, not a non-human source.

Question 3

Reliability of a criterion refers to its:
A)relevance
B)adequacy
C)validity
D)ease of measurement
E)none of the above

Accepted Answer

Reliability refers to the consistency or stability of a measurement, not its relevance, adequacy, validity, or ease of measurement.

Question 4

A major problem related to the valid assessment of constructs such as adaptiveness and organizational citizenship is:
A)a lack of clear operational measures
B)a lack of agreement on the time period used for assessment
C)criterion contamination
D)criterion deficiency
E)none of the above

Accepted Answer

The major problem related to the valid assessment of constructs such as adaptiveness and organizational citizenship is a lack of clear operational measures. These constructs are difficult to measure directly, and therefore, researchers must rely on proxies or self-reported measures. However, there is currently no consensus on the best measures to use, which can result in inconsistent or invalid assessments.

Question 5

Which of the following statements about the competency model is/are true?
A)It differentiates high performers from low performers.
B)It can include items such as "tenacity."
C)It facilitates career planning.
D)A and B statements are true.
E)All of the above statements are true.

Accepted Answer

All of the above statements are true. The competency model helps to differentiate high performers from low performers, can include items such as "tenacity," and facilitates career planning.

Question 6

A measure of reliability is its:
A)controllability
B)internal consistency
C)convergent validity
D)predictability
E)none of the above

Accepted Answer

Internal consistency refers to the extent to which all items in a measure are measuring the same construct. This is a key aspect of reliability. Controllability refers to the extent that the researcher can manipulate or control the variable being studied. Convergent validity is a form of validity that assesses the degree to which the measure is related to other measures of the same construct. Predictability refers to the ability of a measure to predict a certain outcome or behavior. None of these choices fully capture the idea of reliability.

Question 7

A competency is a skill or ability associated with:
A)top managers
B)lower-level employees
C)high job performance
D)high salary levels
E)none of the above

Accepted Answer

Competencies are skills or abilities that are associated with high job performance, regardless of level or salary. While top managers may possess certain competencies, so may lower-level employees depending on their roles and responsibilities. Competencies are not necessarily tied to salary levels.

Question 8

A group of related activities and duties held by one or more employees is referred to as a:
A)position
B)role
C)work team
D)performance standard
E)none of the above

Accepted Answer

The answer of A group of related activities and duties...

Question 9

Which of the following statements best illustrate a job specification?
A)Job reports to data entry supervisor
B)Job requires adherence to specific company regulations
C)Job requires lifting 20kg bags in wet,noisy environment
D)Job deals solely with retail customers
E)Job may involve shift work

Accepted Answer

The statement "Job requires lifting 20kg bags in wet, noisy environment" is the best example of a job specification as it outlines a specific physical requirement of the job. The other statements provide information about job responsibilities, regulations, and working conditions but do not specify any particular job requirement.

Question 10

Direct assessment of performance:
A)is less accurate than indirect observation
B)requires the rater seeing job performance or behaviour
C)is extremely difficult,making it virtually impossible for most jobs
D)B and C
E)all of the above are true of direct assessment

Accepted Answer

Direct assessment of performance requires the rater seeing job performance or behaviour, making it more accurate than indirect observation. Option A is incorrect because direct observation is more accurate. Option C is incorrect because direct assessment may be difficult but it is not impossible for most jobs. Option D is incorrect because option C is incorrect. Therefore, the best answer is option B.

Question 11

If you were doing a job analysis of customer service representatives in an electronic retail store,the human sources of organizational job data could include all the following except for:
A)managers at other electronic stores
B)job incumbents
C)supervisors
D)customers
E)subordinates

Accepted Answer

Managers at other electronic stores would not have direct knowledge of the job duties and responsibilities of customer service representatives at the specific electronic retail store being analyzed. The other options listed (job incumbents, supervisors, customers, and subordinates) would all have valuable insight into the job tasks and requirements of customer service representatives at the store.

Question 12

The collection of activities,duties,and responsibilities of an individual employee is referred to as a:
A)job
B)position
C)performance standard
D)performance criteria
E)none of the above

Accepted Answer

A "position" refers to the collection of activities, duties, and responsibilities assigned to an individual employee.

Question 13

Means for dealing with a human resource surplus include all of the following except for which?
A)Hiring freeze
B)Job sharing
C)Layoffs
D)Overtime
E)Internal transfers

Accepted Answer

Overtime is not a means for dealing with a human resource surplus, as it requires the existing workforce to work longer hours, which would not address the surplus issue. The other options listed - hiring freeze, job sharing, layoffs, and internal transfers - are all potential ways to address a surplus of employees.

Question 14

Markov analysis is more effective for:
A)job positions of over 50 employees
B)job positions of less than 20 employees
C)service industries
D)manufacturing industries
E)government or nonprofit organizations

Accepted Answer

Markov analysis is more effective for job positions of over 50 employees because it requires a large sample size to be accurate.

Question 15

A group of 5 to 15 experts are brought together to identify factors that will have an impact on staffing needs in one to two years.Participants list as many ideas as they can imagine,and these ideas are shared in a round-table fashion until all items have been listed and recorded.What technique is being used?
A)Delphi
B)Nominal group
C)Focus group
D)Expert opinion
E)HR task team

Accepted Answer

The technique being used is the nominal group technique, which brings together a group of experts to generate a list of ideas and then discuss and prioritize them. The other options, such as Delphi, focus groups, expert opinion, or HR task teams, may involve different methods or goals that do not match the scenario described.

Question 16

What lists all the tasks that form part of a job and the competencies required to perform it?
A)Task inventory
B)Task description
C)Job description
D)Job specification
E)Performance criteria

Accepted Answer

The answer of What lists all the tasks that form...

Question 17

A job specification describes:
A)what a job does
B)where the job fits specifically within the organization
C)job demands and human characteristics required to accomplish them
D)specific job behaviours required by company policies
E)salary and benefits

Accepted Answer

A job specification outlines the skills, knowledge, abilities, and other characteristics required to perform the job successfully. It can include physical requirements, education and experience requirements, and other specific qualifications. It is not concerned with where the job fits in the company hierarchy, specific job behaviors, or salary and benefits.

Question 18

If a salesperson is assessed on problem solving skills unrelated to selling,a potential problem is:
A)criterion deficiency
B)criterion overlap
C)criterion dilution
D)A and C
E)none of the above

Accepted Answer

The answer of If a salesperson is assessed on problem...

Quiz 2: Identifying Human Resource Plans and Performance Requirements

When you are conducting a performance appraisal,an employee explains successful performance in terms of his or her own traits ("I am a hard worker") .This illustrates:

Non-human sources of job analysis data in a textile factory could include all the following except for:

Reliability of a criterion refers to its:

A major problem related to the valid assessment of constructs such as adaptiveness and organizational citizenship is:

Which of the following statements about the competency model is/are true?

A measure of reliability is its:

A competency is a skill or ability associated with:

A group of related activities and duties held by one or more employees is referred to as a:

Which of the following statements best illustrate a job specification?

Direct assessment of performance:

If you were doing a job analysis of customer service representatives in an electronic retail store,the human sources of organizational job data could include all the following except for:

The collection of activities,duties,and responsibilities of an individual employee is referred to as a:

Means for dealing with a human resource surplus include all of the following except for which?

Markov analysis is more effective for:

What lists all the tasks that form part of a job and the competencies required to perform it?

A job specification describes:

If a salesperson is assessed on problem solving skills unrelated to selling,a potential problem is: