The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry,and that some will even use offensive language when speaking with the representatives.The recruiter also informs the applicants that they will be required to be polite,helpful and professional in dealing with all callers,and that their calls will be monitored by their supervisor.They will also work in windowless cubicle in rooms holding 100 other customer service representatives.The applicants are allowed to listen to a selection of pre-recorded actual customer calls and shown the room in which they will work.This is an example of
A) pre-employment screening.
B) a stress interview..
C) a realistic job preview.
D) a situational interview.

Question

Quizplus · Accepted Answer

This scenario describes a realistic job preview, which involves providing potential employees with a clear and accurate picture of what the job entails. This includes both the positive aspects and the challenges, such as dealing with angry customers and working in a crowded, windowless environment. The purpose of a realistic job preview is to reduce turnover and ensure that new hires are fully aware of what they are getting into before accepting the job.

The Recruiter Interviewing for Customer Service Telephone Representatives Tells the Applicants