Many traditional cost-based information systems do not provide the value-based information needed in today's business environment.
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Q1: The Deming Prize for quality originated in
Q3: Benchmarking is the measurement of the gap
Q4: Total quality management (TQM)requires all business functions
Q5: The Baldrige performance criteria focus on a
Q6: The EFQM Excellence Award was established by
Q7: The organization that promotes improvement in quality
Q8: Return on quality (ROQ)results when marginal revenues
Q9: The Six Sigma quality standard was used
Q10: A drawback of Six Sigma quality is
Q11: Quality in manufacturing simply means a product
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