Managing quality costs to achieve the highest level of customer satisfaction is known as:
A) activity-based management.
B) total quality management.
C) strategic management.
D) quality costs.

Question

Quizplus · Accepted Answer

Total quality management (TQM) focuses on managing quality costs in order to achieve the highest level of customer satisfaction. TQM involves all aspects of an organization, including processes, people, and systems, to continuously improve quality and meet or exceed customer expectations. Activity-based management (A) focuses on managing activities to improve efficiency and reduce costs, while strategic management (C) focuses on setting and achieving long-term goals. Quality costs (D) refers to the costs associated with achieving and maintaining quality, but it does not encompass the comprehensive approach to quality management that TQM provides.

Managing Quality Costs to Achieve the Highest Level of Customer