The voluntary costs of quality include:
A) Internal failure costs.
B) External failure costs.
C) Appraisal costs.
D) All of these answers are correct.

Question

Quizplus · Accepted Answer

The voluntary costs of quality refer to those costs that are incurred in order to prevent defects from occurring in the first place. These include appraisal costs, such as inspection and testing, which are incurred to ensure that the product or service meets the desired quality standards. Internal and external failure costs, on the other hand, are incurred as a result of poor quality, not to prevent it. Therefore, the best choice is C, appraisal costs.

The Voluntary Costs of Quality Include