SCENARIO 4-3
Marjo is the manager of a grocery store that is part of a larger supermarket chain.She would like to implement a goal-setting program for the cashiers,assistant manager,and the managers in the bakery,produce,and meat departments.The staff have asked her to explain the goal-setting program,how it will work,and how it will affect them.

-Referring to SCENARIO 4-3,an example of an effective goal would be
A)telephone orders will be processed promptly.
B)the quality of all products will increase substantially and immediately.
C)sales will increase by 2 percent over the next 6 months.
D)company costs will decrease as much as possible.
E)new customers will be brought in regularly.

Question

SCENARIO 4-3
Marjo is the manager of a grocery store that is part of a larger supermarket chain.She would like to implement a goal-setting program for the cashiers,assistant manager,and the managers in the bakery,produce,and meat departments.The staff have asked her to explain the goal-setting program,how it will work,and how it will affect them.

-Referring to SCENARIO 4-3,an example of an effective goal would be
A)telephone orders will be processed promptly.
B)the quality of all products will increase substantially and immediately.
C)sales will increase by 2 percent over the next 6 months.
D)company costs will decrease as much as possible.
E)new customers will be brought in regularly.

Quizplus · Accepted Answer

The most effective goal is specific, measurable, achievable, relevant, and time-bound. Increasing sales by 2 percent over a set period meets all of these criteria, making it the most effective choice. The other options are not specific enough or are too broad to be considered effective goals.

SCENARIO 4-3 Marjo Is the Manager of a Grocery Store That Is