Comparing actual results to the results of competitors and comparing actual results to industry standards would be an example of
A) promoting goal congruence and coordination.
B) motivating managers.
C) providing feedback.
D) benchmarking.

Question

Quizplus · Accepted Answer

Comparing actual results to the results of competitors and industry standards is a common practice in benchmarking. Benchmarking helps organizations identify areas of improvement, set achievable goals, and promote best practices by learning from competitors or other companies in the industry. This process can also motivate managers by providing feedback and setting performance standards. However, the primary purpose of benchmarking is to improve performance and achieve goal congruence by coordinating efforts towards industry standards.

Comparing Actual Results to the Results of Competitors and Comparing