Question 1

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-Escape Hybrid was recently named truck of the year.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The description "Escape Hybrid was recently named truck of the year" exemplifies "Perceived quality" because it reflects the recognition and reputation the vehicle has received, influencing consumers' perception of its overall quality.

Question 2

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-The rear seat has a 60/40 split.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The description exemplifies the "Features" dimension of quality as it highlights a specific feature of the product which is the 60/40 split of the rear seat.

Question 3

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-There is a federal tax credit of up to $2,600.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The federal tax credit of up to $2,600 does not directly relate to the intrinsic qualities of the Ford Escape Hybrid SUV such as its performance, features, or reliability. Instead, it influences the perceived quality or value of the vehicle by making it a more attractive financial option, thus affecting the buyer's perception of its overall quality and value for money.

Question 4

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-It looks great and you feel good driving a more environmentally friendly vehicle.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The description exemplifies the aesthetics dimension of quality, as it refers to the vehicle's visual appeal and how it makes the owner feel.

Question 5

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-EPA estimates it will get 36 mpg city and 31 mpg highway.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The EPA mileage estimates fall under the dimension of performance, which refers to how well the product meets or exceeds its predetermined specifications or standards.

Question 6

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The hotel room feels new even though it is five years old
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

Durability refers to the ability of a product to withstand wear and tear over time. In this case, the fact that the hotel room feels new despite being five years old suggests that it has good durability.

Answer: G
 Aesthetics refers to the appearance or visual appeal of a product. The fact that the hotel room feels new suggests that it has good aesthetics, as it is still visually appealing despite being five years old.

Question 7

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The hotel has a pool
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The presence of a pool is a feature of the hotel, as it is a specific attribute or characteristic of the hotel that sets it apart from others.

Question 8

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The back of the door shows the emergency exit route
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The answer of Special Exercises
You spend a month at a...

Question 9

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-It comes with remote keyless entry,like most new cars.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The answer of Special Exercises
​
You are thinking of purchasing a...

Question 10

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The staff is very friendly and helpful
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The answer of Special Exercises
You spend a month at a...

Question 11

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-It comes with a 5-year,50,000 mile warranty on the safety restraint system.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

EThe 5-year, 50,000-mile warranty on the safety restraint system exemplifies "Reliability" because it suggests the vehicle is dependable over time. It also indicates "Durability" as it implies the system is built to last over a significant period and mileage.

Question 12

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-You have a good relationship with the service department of a Ford dealership.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The description exemplifies the dimension of serviceability, which refers to the ease of servicing, repairing, and maintaining the product. Having a good relationship with the service department of a dealership indicates that the product can be serviced efficiently and effectively, thus enhancing its serviceability.

Question 13

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-It is outfitted with a six-disc CD changer and MP3 player.
A)Performance
B)Features
C)Reliability
D)Conformance
E)Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Accepted Answer

The description exemplifies the dimension of features, as it highlights the additional features of the six-disc CD changer and MP3 player.

Quiz 20: Managing Operations, quality, and Productivity

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The hotel room feels new even though it is five years old

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The hotel has a pool

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The back of the door shows the emergency exit route

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The staff is very friendly and helpful