Question 1

Susan forwards emails or cc's coworkers excessively.Many people have started deleting her messages without reading them.She is contributing to her coworkers'

Accepted Answer

Susan's excessive forwarding of emails or cc'ing coworkers is causing an overload of information, which can lead to decreased productivity and efficiency for her coworkers.

Question 2

Emilia is allowed to approve expenditures under $10,000.If the amount is higher she needs her boss's approval.This is an attempt to reduce ____ for the boss.

Accepted Answer

This is an attempt to reduce overload for the boss by delegating the approval of smaller expenditures to Emilia, thus lessening the boss's workload.

Question 3

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?

Accepted Answer

Status differences refer to the interpersonal dynamics between the sender and receiver, such as differences in power, authority, or social status, which can create barriers to effective communication. The other options are more closely related to the characteristics of the sender or the receiver, such as their level of perceived credibility or their listening skills.

Question 4

Which barrier to communication exists when two people attach different meanings to the same word?

Accepted Answer

Semantics refers to the meaning of words and language. When two people attach different meanings to the same word, it creates a barrier to communication. This often happens when there is a language barrier or when people have different cultural or regional backgrounds.

Question 5

Which of the following is an example of body language?

Accepted Answer

All the options listed (the speed at which we speak, eye contact, our style of dress, and hand gestures) can be considered forms of non-verbal communication, which is essentially what body language encompasses. Body language includes various forms of non-verbal communication, including facial expressions, gestures, posture, and even the way we dress or the speed at which we speak, as these can convey attitudes, feelings, or reactions.

Question 6

Which of the following is an organizational barrier to effective communication?

Accepted Answer

Organizational barriers typically refer to structural or systemic issues within an organization that hinder communication, such as hierarchical structures or lack of communication channels. The options provided are more related to individual or interpersonal barriers rather than organizational ones.

Question 7

On the television show Mad Men,the characters drink liquor like water.This is an example of

Accepted Answer

Nonverbal communication is the process of communicating without words, and it can include things like body language, facial expressions, and gestures. In the show Mad Men, the characters drink liquor like water, which is a nonverbal way of communicating that they are stressed or unhappy.

Question 8

The nature of ____________________ in an organization is as varied as the individual members themselves.

Accepted Answer

The answer of The nature of ____________________ in an organization...

Question 9

Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of

Accepted Answer

Stewart's preference to sit at a table is an example of setting, which refers to the physical environment where communication takes place.

Question 10

All of the following are examples of nonverbal communication EXCEPT

Accepted Answer

A conference is a form of verbal communication as it involves the exchange of information through words spoken or written. Body position, distance between individuals, images, and furniture arrangement are all examples of nonverbal communication.

Question 11

Which of the following is an individual barrier to effective communication?

Accepted Answer

The answer of Which of the following is an individual...

Question 12

Edward Lewis,CEO of Essence Communications,strolls around the organization and starts spontaneous conversations with employees and others with the company.He says it allows him to keep his finger on the pulse of the organization.Lewis engages in

Accepted Answer

Edward Lewis engages in management by wandering around (MBWA), which involves informal and spontaneous conversations with employees and others in the organization. This allows him to keep his finger on the pulse of the organization and stay informed about what is happening. MBWA is a type of participative management, as it involves engaging with others and seeking input and feedback.

Question 13

Leah is in a meeting.She is cold,so she crosses her arms and legs.Paul observes this and thinks Leah does not like the information she is receiving.If Leah would speak up,this barrier could be eliminated.

Accepted Answer

Leah's body language, crossing her arms and legs, suggests reluctance to communicate. This can act as a barrier to effective communication if she does not speak up to express her thoughts, feelings, or concerns.

Question 14

When a British student was in class he asked to borrow a rubber from the person next to him.An American student would have asked for the person's eraser.The confusion was caused by

Accepted Answer

The confusion was caused by language differences as the British and American English use different terms for the same object. "Rubber" in British English refers to an eraser, while "eraser" is used in American English.

Question 15

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating.This is an example of the use of

Accepted Answer

Holding a meeting in one's own office is an example of nonverbal communication. Nonverbal communication includes factors such as environment, physical space, and body language that can affect the outcome of negotiations. By holding the meeting in their own office, the negotiator is signaling a sense of control and power, which may influence the other party's behavior and perceptions.

Question 16

Which of the following techniques for improving communication is most important to the sender?

Accepted Answer

The answer of Which of the following techniques for improving...

Question 17

Which of the following skills for improving communication is most important?

Accepted Answer

Developing good listening skills is the most important skill for improving communication. Listening actively and attentively not only helps understand the sender's message but also shows respect and builds trust in the relationship. It also enables the listener to ask appropriate questions and respond appropriately, leading to effective communication. Being sensitive to the sender's point of view, being aware of assigned meanings, and being patient are also important skills but they can be developed through active listening.

Question 18

Many perspectives on ____________________ suggest that people have social needs.

Accepted Answer

The answer of Many perspectives on ____________________ suggest that people...

Question 19

Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of

Accepted Answer

This is an example of imagery, as it uses a comparison between two seemingly unrelated things (war and deer hunting with an accordion).

Question 20

Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of

Accepted Answer

This is a deliberate use of language differences as young adults use acronyms that are not commonly understood by adults, highlighting a difference in language use and understanding between generations.

Quiz 17: Managing Interpersonal Relations and Communication