Question 1

Vera Bradley makes fashion accessories.It releases four new patterns four times a year.The new patterns are an example of a(n)____ innovation.

Accepted Answer

The release of new patterns four times a year is an example of an incremental innovation, which is a small or gradual improvement to an existing product or service. In this case, Vera Bradley is making small changes to their product offerings to keep up with changing fashion trends and consumer preferences. It is not a radical innovation, which would involve a complete overhaul of the product or a disruptive new technology.

Question 2

As Americans get older,more stores are ensuring parking spaces are bigger,closer,and more plentiful.What kind of changes are they making?

Accepted Answer

Process changes involve changes in the way work is done. In this case, stores are changing the way they design and manage their parking spaces to make them more accessible for older customers.

Question 3

All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT

Accepted Answer

Coaching and counseling are not primarily used to provide an evaluation of current performance. Rather, they are used to help individuals improve their performance and to develop new skills and techniques for working with others.

Question 4

A(n)____ is usually a middle manager who learns about a new product or service idea and becomes committed to it.This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.

Accepted Answer

A product champion is a middle manager who becomes an advocate for a new product or service idea and helps overcome resistance and convince others to take the innovation seriously. A sponsor provides financial support for a project, a venture capitalist invests money in a new business venture, an informational leader provides knowledge and expertise, and a transformational leader inspires and motivates others towards a common goal. However, none of these roles specifically fit the description given in the question.

Question 5

The first stage of the organizational innovation process is

Accepted Answer

The first stage of the organizational innovation process is developing, which involves generating new ideas or identifying opportunities for innovation.

Question 6

Because of its proximity to the organization,the ____________________ environment is a powerful force for change.

Accepted Answer

The answer of Because of its proximity to the organization,the...

Question 7

The focus of the organization development intervention technique known as technostructural activities is on

Accepted Answer

Technostructural activities aim to redesign the organization and its processes to improve efficiency and effectiveness. This includes the transformation of the organization's structure, technology, and workflow, and how they interrelate with people. The focus is on redesigning the organization rather than conflict resolution, goal formulation, or interpersonal relationships.

Question 8

American food companies invested heavily in low-carb foods.Then questions arose about the health consequences of the high-protein diets.The market for low-carbs foods dropped significantly.In terms of the innovation process,low-carb foods are an example of

Accepted Answer

Low-carb foods exemplify innovation decline, as initial interest and investment waned due to concerns about health consequences, leading to a significant drop in the market.

Question 9

Workers in a college's alumni office hated the week in which alumni newsletters were prepared for mailing.The folding,stapling,sorting,and affixing of labels was all done by hand and required the assistance of everyone in the office.To improve group relationships and reduce stress,the Alumni Director purchased a machine that could perform all tasks required to create the mailers.This is an example of an organization development intervention technique known as

Accepted Answer

The intervention technique used in this scenario is technostructural activity, which involves changing the organization's technology and structure to improve effectiveness, efficiency, and employee satisfaction. By purchasing a machine that can perform the required tasks, the alumni office is changing its technology to make the job easier and less stressful for employees.

Question 10

Ingersoll-Rand Company learned that half of the people using wrenches on an auto assembly line were women,and it recognized a need for a wrench that would fit in a wide range of hand sizes.In terms of the innovation process,this is an example of innovation

Accepted Answer

Ingersoll-Rand Company recognized a need for a wrench that would fit in a wide range of hand sizes, which indicates that they were in the development stage of the innovation process. They were identifying the problem and creating a solution, which is the primary focus of the development stage.

Question 11

Global positioning systems went from military use to hand-held,affordable,individual use.In terms of the innovation process,this is an example of

Accepted Answer

The answer of Global positioning systems went from military use...

Question 12

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

Accepted Answer

During the maturity phase of the organizational innovation process, most organizations have access to an innovation and apply it in the same way. This phase is characterized by widespread adoption and standardization of the innovation across the industry or market.

Question 13

The average age of Americans is at its highest point ever.Baby boomers are starting to turn 65.Morgan Stanley installed lighting that is friendlier to older eyes.This is an example of a(n)____ innovation.

Accepted Answer

The answer of The average age of Americans is at...

Question 14

IBM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the organization who propose a new product idea.The Master Inventor program supports

Accepted Answer

The Master Inventor program supports intrapreneurship, which involves employees within a company taking on the role of an entrepreneur to create and develop new products or services. It is not limited to only radical innovation but encourages any potential product idea from any level of the organization. The program provides recognition and rewards for these employees, promoting a culture of innovation and creativity within the company.

Question 15

The members of various church boards hold an annual retreat to discuss any problems and issues of concern.This is an example of an organization development intervention technique known as

Accepted Answer

Team building is the most appropriate choice as it involves bringing together different members of a group or organization to improve communication, collaboration, and problem-solving skills. A church board retreat would aim to achieve these goals, making it an example of team building. The other options do not fit the scenario as well: Diagnostic activities involve analyzing data and identifying problems; Intergroup activities address conflict between different groups in an organization; Third-party peacemaking involves resolving disputes between two parties with the help of a neutral third party; Process consultation involves working with an external consultant to improve organizational processes.

Question 16

Coca-Cola launched a bottle with a new size and shape.The soda pop stayed the same.This is an example of a(n)____ innovation.

Accepted Answer

An incremental innovation is a small improvement or modification made to an existing product or process. In this case, Coca-Cola introduced a new bottle size and shape, but did not make any significant changes to the soda pop itself.

Question 17

The intervention technique called ____ uses organization development consultants who observe the communication patterns and methods of cooperation and conflict resolution in an organization.

Accepted Answer

This technique is known as process consultation, where consultants observe the communication patterns and methods of cooperation and conflict resolution in an organization to provide feedback and suggestions for improvement. Technostructural activity involves changes in an organization's technology and structure, team building focuses on building collaborative relationships within a team, diagnostic activity identifies problems and suggests solutions, and third-party peacemaking involves the involvement of a neutral third-party to resolve conflicts.

Question 18

Walgreens plans to install call buttons near heavy items in their stores.This is an example of a(n)____ innovation.

Accepted Answer

Process innovation involves changes in the way a product is produced or a service is delivered. In this case, Walgreens is changing the way customers interact with heavy items by installing call buttons, which is a process innovation.

Question 19

Research into the health benefits of eating pomegranates led to many new food items containing the fruit.This is an example of a(n)____ innovation.

Accepted Answer

This innovation involves creating new food products containing pomegranates in response to research on their health benefits. This falls under the category of a product innovation.

Question 20

Kimberly-Clark offers a training program wherein store managers wear glasses that blur their vision,simulating that of the typical older shopper.What kind of innovation is this?

Accepted Answer

The training program offered by Kimberly-Clark is a managerial innovation as it aims to provide store managers with the necessary knowledge and skills to enhance their ability to serve the needs of the aging population. The glasses simulate the visual impairment typically experienced by older shoppers, allowing managers to better understand and empathize with their customers' needs. This has a direct impact on the quality of service offered by the managers and their ability to create a more inclusive shopping environment.

Quiz 12: Managing Change and Innovation

Vera Bradley makes fashion accessories.It releases four new patterns four times a year.The new patterns are an example of a(n) ____ innovation.