Walgreens plans to install call buttons near heavy items in their stores.This is an example of a(n)____ innovation.
A) mechanical
B) managerial
C) incremental
D) product
E) process

Question

Quizplus · Accepted Answer

Process innovation involves changes in the way a product is produced or a service is delivered. In this case, Walgreens is changing the way customers interact with heavy items by installing call buttons, which is a process innovation.

Walgreens Plans to Install Call Buttons near Heavy Items in Their