Question 1

Which of the following statements most correctly reflects the relationship between goal setting and planning?

Accepted Answer

Goal setting and planning are interdependent processes that enhance each other. Setting clear goals provides direction and purpose for planning, while planning helps to break down goals into achievable steps and identify necessary resources. Successful achievement of goals often requires effective planning, and effective planning is usually based on specific goals. Therefore, each process enhances the other.

Question 2

You have decided to go into business for yourself.On your loan application,you state that you intend to open a flower shop in the Village Center Mall.What does this statement on your loan application represent?

Accepted Answer

The answer of You have decided to go into business...

Question 3

Goals are set by

Accepted Answer

Goals are usually set within a specific time frame, such as quarterly, annually, or over a multi-year period. They may also be set for a specific area or region, such as a particular department or location. Additionally, goals may be set at different levels of an organization, such as individual, team, or company-wide. Therefore, the best choice is D, which identifies time frame, area, and level as the primary factors for setting goals.

Question 4

According to the planning process described in the text,operational plans flow directly from

Accepted Answer

Operational plans are derived from tactical plans, which are more specific and short-term compared to strategic plans. Tactical plans bridge the gap between strategic plans and operational plans.

Question 5

A(n)____ of Choice Waste Management could be to expand operations in two more countries this year.

Accepted Answer

A strategic goal involves long-term objectives and plans, such as expanding operations into new countries, which aligns with the broader vision and mission of the organization.

Question 6

The human resource administrator was following a policy when he offered a candidate a job and started the negotiation process.

Accepted Answer

Human resource administrators are generally responsible for overseeing the hiring process and negotiating job offers, and they typically follow established policies and procedures when doing so.

Question 7

Goals,such as employee satisfaction and development,are easy to quantify.

Accepted Answer

Goals related to employee satisfaction and development are subjective and can be difficult to measure quantitatively. They often involve gathering feedback through surveys or performance evaluations, which can provide some metrics but may not capture the full scope of these goals.

Question 8

The mission statement should include all EXCEPT which of the following?

Accepted Answer

The mission statement should include the direction, purpose, values, and premises of the organization, but it should not include specific tactics or strategies for achieving the mission. Those can be outlined in a separate strategic plan.

Question 9

Goals serve four very important purposes.Each purpose is related closely to one of the four functions of management.According to the text,which of the four functions of management is NOT specifically addressed by one of the purposes served by goals?

Accepted Answer

Organizing is not specifically addressed by one of the purposes served by goals.

Question 10

The ____ of Choice Waste Management Ltd.is "to be the best international,integrated,leading waste management company- working in the best competitive environment to deliver the best value and sustainable waste solutions to meet the world's needs."

Accepted Answer

A mission statement typically outlines the purpose, values, and goals of a company. In this case, the mission statement of Choice Waste Management Ltd. is provided, making it the most appropriate choice. Operational goals, tactical plans, and operational plans all focus on specific actions and tasks to be carried out within a company, while a strategic plan outlines the overall direction and goals of a company.

Question 11

Which of the following directly follows from the organization's mission?

Accepted Answer

The organization's mission statement defines its purpose and overall objectives, which are translated into long-term strategic goals. Operational, tactical, and functional plans are developed based on the strategic goals. Therefore, B) Strategic goals directly follow from the organization's mission.

Question 12

Standard operating procedures and rules and regulations can serve as a substitute for decision making.

Accepted Answer

Standard operating procedures (SOPs) and rules and regulations provide a predetermined course of action for specific situations or tasks. When an organization creates and follows SOPs and rules and regulations strictly, individuals do not have to make decisions regarding how to handle specific situations because the SOPs and rules and regulations have already outlined the necessary actions. This reduces the dependence on individual decision making and ensures consistency and efficiency in the organization's operations.

Question 13

In what order should the following be developed?

Accepted Answer

Firstly, the mission should be established to define the overall purpose and goals of the organization. Then, a strategic plan should be developed to outline the long-term objectives and overall approach to achieving them. Tactical plans should then be created to support the strategic plan and provide specific and actionable steps to achieve the objectives. Finally, operational plans should be developed to detail the day-to-day tasks necessary to execute the tactical plans and achieve the strategic goals. This order ensures that each level of planning is aligned and supports the others, ultimately leading to the successful achievement of the mission.

Question 14

The steps to be followed in case of a fire can be found on the back of any hotel door.These instructions are an example of rules and regulations.

Accepted Answer

The statement is correct. The steps to be followed in case of a fire can be found on the back of any hotel door, and these instructions are an example of rules and regulations put in place for safety reasons.

Question 15

Single-use plans are referred to as policies.

Accepted Answer

Single-use plans are not policies, they are plans that are designed to be used only once for a specific situation or project. Policies are more permanent and are meant to guide decision-making and actions in a consistent manner over a longer period of time.

Question 16

The ____ of the National Park Service is " to conserve the scenery and the national and historic objects and the wildlife therein and to provide for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations."

Accepted Answer

The statement given is the mission statement of the National Park Service, as it outlines the purpose and goals of the organization. Operational goals, tactical plans, and strategic plans are all more specific and detailed than a mission statement, and a strategic goal would be a broader, long-term objective of the organization.

Question 17

Goals can

Accepted Answer

Goals can provide guidance and direction by giving a clear understanding of what needs to be accomplished. They improve planning by helping to lay out specific steps and targets to be achieved. Goals can also motivate employees by giving them something to work towards, and provide measure and control through the ability to track progress and adjust course as needed. Therefore, all of these choices are important functions of goals.

Question 18

The purpose of formal goal setting is generally to give managers a chance to tell employees what their goals are and how they will accomplish the objectives.

Accepted Answer

The purpose of formal goal setting is to establish clear, measurable objectives that are agreed upon by both managers and employees, guiding employees' efforts, prioritizing tasks, and helping in the assessment of performance.

Question 19

Rules and regulations eliminate some decision making.

Accepted Answer

Rules and regulations restrict certain actions and decision making, thereby narrowing down the available choices.

Question 20

The vice president of human resources wants to eliminate all overtime,whereas one of the goals set by the vice president of operations is to make more efficient use of overtime hours.This is an example of goal consistency.

Accepted Answer

The goals of the two vice presidents are in conflict, indicating a lack of goal consistency.

Quiz 6: Basic Elements of Planning and Decision Making