As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:
A) obtaining as much relevant information from your customer as you can.
B) expressing sincere regret for the problem.
C) handling the complaint quickly.
D) following up to make sure the customer is satisfied.
E) pointing out that they are getting better service compared to the competition.

Question

Quizplus · Accepted Answer

Pointing out that the customer is getting better service compared to the competition does not address the customer's concern or contribute to resolving the complaint. It can also come off as dismissive and could potentially escalate the situation by making the customer feel their complaint is not being taken seriously.

As a Salesperson, Part of Your Job in Handling a Customer