After losing a client to a competitor, a salesperson should strive to:
A) call the customer every day to schedule a sales presentation.
B) criticize competitors during a meeting with the customer.
C) request an arbitrator to negotiate a new contract.
D) determine the reason for losing the account.
E) categorize the client as an orphan account.

Question

Quizplus · Accepted Answer

Determining the reason for losing the account is crucial for a salesperson to understand what went wrong and how to improve in the future. This approach is constructive and can help in regaining the client or improving performance with other clients.

After Losing a Client to a Competitor, a Salesperson Should