High customer contact systems would most commonly be found in ____.
A)distribution systems
B)mid office operations
C)front office operations
D)back office operations

Question

Quizplus · Accepted Answer

High customer contact systems involve a high level of interaction between the customer and the service provider. This typically occurs in front office operations where customers have direct contact with the company's front-line staff. Examples of high customer contact systems include retail stores, restaurants, and customer service centers.

High Customer Contact Systems Would Most Commonly Be Found in ____