The fundamental planning tool used to implement Quality Function Deployment is the
A)Voice of the customer
B)Technical requirement relationship matrix
C)House of Quality
D)Market and competitive evaluation rating matrix

Question

Quizplus · Accepted Answer

The House of Quality is the primary planning tool used in Quality Function Deployment. It is used to identify the customer's needs and desires, and then to translate these into technical requirements that can be directly linked to design and production processes. The tool is used to establish the relationships between the customer's needs, technical requirements, and design characteristics, and helps to prioritize design elements based on their importance to customer satisfaction. The Voice of the Customer and other matrices may be used in conjunction with the House of Quality, but it is the central tool in the QFD process.

The Fundamental Planning Tool Used to Implement Quality Function Deployment