In applying Six Sigma to services, the four key measures of performance include all of the following EXCEPT:
A) accuracy.
B) productivity.
C) cost.
D) customer satisfaction.

Question

Quizplus · Accepted Answer

The four key measures of performance when applying Six Sigma to services include accuracy, cost, customer satisfaction, and cycle time. Productivity is not typically included as a key measure in Six Sigma for services because it focuses more on manufacturing and may not translate well to service industries where time spent with customers is often the priority.

In Applying Six Sigma to Services, the Four Key Measures