Which of the following is TRUE regarding the history of quality management?
A) During the Industrial Revolution, workers on the shop floor began to take on increased responsibility for quality.
B) Six Sigma was developed in Japan as a cost reduction approach during the 1970s.
C) Deming used his 14 Points to highlight key insights and successful practices regarding quality management.
D) Beginning around 1950, Juran advocated that quality is free, which led to the growth and development of quality management in the United States.

Question

Quizplus · Accepted Answer

Deming developed his 14 Points in the mid-20th century and they became widely recognized as key insights and practices for quality management. A is incorrect because workers did not have significant responsibility for quality during the Industrial Revolution. B is incorrect because Six Sigma was developed by Motorola in the 1980s in the United States, not in Japan. D is incorrect because while Juran did advocate that quality is free, it was not a key factor in the growth and development of quality management in the United States.

Which of the Following Is TRUE Regarding the History of Quality