All of the following are categories of quality costs EXCEPT
A) development.
B) prevention.
C) appraisal.
D) internal failure.

Question

Quizplus · Accepted Answer

The three categories of quality costs are prevention costs (costs incurred to prevent quality issues), appraisal costs (costs incurred to evaluate quality), and internal failure costs (costs incurred due to poor quality that is discovered before the product is delivered to the customer) and external failure costs (costs incurred due to poor quality that is discovered after the product is delivered to the customer). "Development" is not a commonly accepted category for quality costs.

All of the Following Are Categories of Quality Costs EXCEPT