A management control system can be designed to stress all of the following simultaneously EXCEPT
A) cost behaviour.
B) customer satisfaction.
C) controllability.
D) manager performance.

Question

Quizplus · Accepted Answer

A management control system can be designed to stress the cost behavior, controllability, and manager performance simultaneously to enhance organizational performance. However, customer satisfaction is primarily managed through marketing research, product development, and customer service operations. Therefore, a management control system may not be designed to stress customer satisfaction simultaneously with the other factors.

A Management Control System Can Be Designed to Stress All