A company that uses a balanced scorecard has established a KPI for employee turnover. If the KPI is negative, that implies a very low rate of employee turnover.

Question

Quizplus · Accepted Answer

A negative KPI for employee turnover does not necessarily imply a very low rate of turnover. It could indicate that the actual turnover rate is worse than the target or expected rate. KPIs are indicators of performance relative to a goal, and negative or positive values depend on the context and definition of the KPI.

A Company That Uses a Balanced Scorecard Has Established a KPI