Each functional activity along the chain adds value to the product by increasing costs that increase the price a company can charge for it.
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Q4: Good value chain management requires that marketing
Q13: Innovation means producing goods and services that
Q14: TQM will do little to improve the
Q15: Managers must seek to improve responsiveness to
Q16: The term "value chain" refers to the
Q17: The first step in a successful TQM
Q18: The goal of Six Sigma is to
Q20: One functional strategy managers can use to
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Q22: Process reengineering involves the radical redesign the
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