The key to helping resolve service breakdowns is to frame your problem resolution with customer-focused messages through the use of the emotion-reducing model.

Question

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The emotion-reducing model focuses on addressing and reducing the customer's emotional distress, which is crucial in resolving service breakdowns effectively. By framing problem resolutions with customer-focused messages, it ensures that the customer feels heard, valued, and understood, leading to a more positive outcome.

The Key to Helping Resolve Service Breakdowns Is to Frame