Dealing with internal customers may be more sensitive than your dealings with outsiders due to the ongoing nature of the relationship.
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Q11: Internal customers with special requests can be
Q12: Customer expectations can affect how service is
Q13: Customers often take their business to competitors
Q14: The best way to deal with a
Q15: To prevent or at least reduce the
Q17: The more you know about behavioral style
Q18: The key to helping resolve service breakdowns
Q19: People who challenge a service provider's ability
Q20: The key to complaint resolution is that
Q21: You can win the customer over by
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